Refund policy
Returns Policy
Last updated: 29/08/2026
At Hightide Labs, all products are supplied strictly for laboratory research purposes. Due to the safety and regulatory nature of our products, our returns policy is limited as outlined below. Please read this policy carefully before placing an order.
Change of Mind
- We do not accept returns for change of mind or incorrect product selection. Please review your order carefully before confirming your purchase.
- No returns are accepted once a parcel has been dispatched.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or contains the wrong item(s):
- Contact us within 48 hours of delivery at support@hightidelabs.shop
- Include your order number and clear photos of the issue.
- We will arrange a replacement at no additional cost to you.
Cancellations
Once an order has shipped, it cannot be cancelled, refunded, or altered.
If you have any questions about a return, please reach out to our support team at support@hightidelabs.shop We're here to help.
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Disclaimer: All products supplied by Hightide Labs are intended strictly for laboratory research purposes only. They are not approved for human or animal consumption, nor for any therapeutic, diagnostic, or medicinal use. The information on this website has not been evaluated by the Therapeutic Goods Administration (TGA) or any other regulatory authority. These compounds are not designed to diagnose, treat, cure, or prevent any disease or medical condition. Purchase is restricted to qualified professionals, researchers, and research institutions. By placing an order, you confirm that you understand and agree to these terms.