Shipping policy
Shipping Policy
Last updated: 29/08/2026
At Hightide Labs, we are committed to providing fast, secure, and discreet delivery for all our research-grade products. Please read the following policy carefully to understand how we handle shipping.
Order Processing
- All orders are typically processed within 1–2 business days.
- Processing times may extend during peak periods.
- Once your order has been dispatched, you will receive an email confirmation with tracking information.
Shipping Methods & Delivery
- We use Australia Post Express Shipping for all deliveries within Australia.
- Estimated delivery time is 1-2 business days after dispatch, depending on your location.
- Please note: we guarantee dispatch, not delivery. Once your parcel is handed to the courier, we are not liable for any delays, damage, or loss beyond our control.
Discreet Packaging
All parcels are packed in plain, unbranded packaging with no reference to the contents or nature of the items inside. We take your privacy and discretion seriously.
Shipping Costs
- Flat rate shipping: $[insert amount] AUD via Australia Post Express.
- Free shipping: automatically applied on orders over $[insert threshold] AUD.
If you have any questions about your shipment, please reach out to our support team at support@hightidelabs.shop
Contact Us
Disclaimer: All products supplied by Hightide Labs are intended strictly for laboratory research purposes only. They are not approved for human or animal consumption, nor for any therapeutic, diagnostic, or medicinal use. The information on this website has not been evaluated by the Therapeutic Goods Administration (TGA) or any other regulatory authority. These compounds are not designed to diagnose, treat, cure, or prevent any disease or medical condition. Purchase is restricted to qualified professionals, researchers, and research institutions. By placing an order, you confirm that you understand and agree to these terms.